sat20's Privacy Policy and Data Protection

1 Introduction and Scope of Policy

sat20 ("we", "our", or "platform") operates a trusted online betting and casino service for users in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what information we collect when you use our website sat20.cam, how we use it, and the steps we take to protect your data.

This Policy applies to all services, products, and platforms of sat20. By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.

2 Information We Collect

sat20 collects user information in several ways. Details are outlined below:

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification)
• Email address and contact details
• Username and password
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Address and location information

2.2 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device identification information
• Browser type, version, and operating system
• Cookie and session data
• Platform activity logs (login times, game history, transaction records)
• Referral source and navigation patterns

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may collect necessary information from trusted third-party organizations. This process is fully secure and conducted in accordance with applicable law.

3 Purpose of Data Use

sat20 uses collected information for the following purposes:

• Account registration and management, and age verification (no accounts provided to users under 21)
• Processing deposits and withdrawals and completing financial transactions securely
• Providing customer support — 24/7 live chat support in Bengali
• Detecting and preventing fraud, money laundering, and suspicious activity
• Providing personalized bonuses and promotional offers
• Improving platform quality and resolving technical issues
• Complying with applicable legal and regulatory obligations
• Implementing responsible gaming policies

4 Data Storage and Security

To keep your personal information secure, sat20 has adopted industry-standard technical and organizational measures:

4.1 Technical Security Measures

• Use of TLS/SSL encryption technology for all data transfers
• Encryption of sensitive data stored on servers
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems to prevent unauthorized access
• Two-Factor Authentication (2FA) support

4.2 Data Retention Period

We retain your information in accordance with applicable legal obligations. Even after an account is closed, certain data may be retained for a defined period for legal, regulatory, or dispute resolution purposes. Once that period has passed, data is securely deleted or anonymized.

4.3 Organizational Measures

Only authorized staff may access your personal information. All staff are bound by confidentiality agreements and receive regular training on data protection.

5 Data Disclosure and Third Parties

sat20 may share your information with third parties in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted partner organizations for payment processing, identity verification, and technical services. These partners operate under strict confidentiality agreements and may not use the information for any purpose beyond what has been specified.

5.2 Game Providers

Our game providers — including Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming — may access limited technical information. However, they do not collect your personal identity information.

5.3 Legal Obligations

Information may be disclosed to authorities pursuant to a court order, government directive, or applicable law. In such cases, we will make every effort to notify you in advance where possible.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases.

6 Cookie Policy

sat20 uses cookies and similar tracking technologies to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Ensure the core functionality of the platform — these cannot be disabled.
• Functionality Cookies: Remember your preferences and settings (such as language and account information).
• Analytics Cookies: Help us understand how the platform is used and improve our services.
• Security Cookies: Used to detect fraud and suspicious activity.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, doing so may limit some features of the platform. Contact our support team to learn more about managing cookies.

7 Your Rights

As a user of the sat20 platform, you have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate information in your records.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restriction of Processing: In certain circumstances, you can request that the processing of your information be limited.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request that your information be provided in a structured, readable format.

To exercise these rights or for any questions about data protection, please contact our support team.

8 Privacy of Minors

sat20 strictly refrains from providing services to anyone under the age of 21. Our platform is for users aged 21 and above only. Completion of an age verification process at the time of registration is mandatory.

If we are informed that a minor has registered, we will immediately close that account and delete all associated information.

9 International Data Transfers

Our servers and service providers may be located in various countries. In such cases, your information may be transferred internationally. However, such transfers are always completed with appropriate security measures in place.

We ensure that the country or organization receiving the data maintains adequate data protection standards and that the necessary contractual safeguards are in effect.

10 Responsible Gaming and Data Protection

sat20 gives the highest priority to responsible gaming. By analyzing user gaming behavior, we identify problematic gaming patterns and provide timely support. Information collected for this analysis is kept strictly confidential.

Users can set limits directly from their account (such as deposit limits, loss limits, and session time). Information about these limit settings is completely confidential. For more details, visit our Responsible Gaming page.

11 Policy Changes and Updates

sat20 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• Displaying a notice on the platform
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of this page

Continued use of the platform after a policy update will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

12 Contact and Complaints

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact us:

After receiving a complaint, we will respond as quickly as possible. More complex matters may take additional time to resolve, but every complaint is taken seriously.